The Newtown Pentacle

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Archive for July 9th, 2014

long sleep

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“…To the last, I grapple with thee; from hell’s heart, I stab at thee; for hate’s sake, I spit my last breath at thee.”

– photo by Mitch Waxman

The Moby Dick quotation above, made famous by Ricardo Montalban in his role as Star Trek’s Khan, is something I recently said to a Time Warner Cable representative. The latest round of outages in Astoria began with the lightning storms that provided the ramp up to the 4th of July holiday. Storm damage is understandable, but this had nothing to do with weather. Instead, it was just another one of their periodic screw ups which randomly black out cable modems and TV screens in the neighborhood. Luckily, we only use the internet service that these clowns offer, but upstairs – Mario and Dario could not watch their beloved World Cup.

You stand between Croatians and their soccer at your peril, I will warn you.

– photo by Mitch Waxman

The usual dance with the TWC call centers ensued, the one where you speak first to a Canadian who “is all aboot getting yer service restored” but can’t actually do anything as she’s works for a third party company whose job can be basically described as “delaying tactics.” Understanding their woeful system as I do, I mentioned the word “FIOS” several times, which allowed me to skip up the managerial levels until I finally spoke to someone in NYC. This TWC employee actually admitted that there was an outage in my area, which is a bit of a victory on the TWC front.

If there was an award for “sucking,” TWC’s system would be placing a lot of little statues on its shelves.

– photo by Mitch Waxman

This time around, it took around two days for them to get the system back on. It’s still sort of tremulous, with the signal turning on and off several times a minute, and I find myself plugging and unplugging the TWC modem a few times a day to restart or refresh the connection with the central switch. The issues with their network have much to do with the nightmarish wiring job they’ve installed around the neighborhood, and I find the infinity loop of wire pictured above to be a rather appropriate symbol for what its like dealing with the de facto monopoly of suck that is TWC.

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Written by Mitch Waxman

July 9, 2014 at 1:22 pm

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